bdplay's Privacy Policy

1. Introduction and Scope

bdplay ("we", "our") is an online casino and sports betting platform in Bangladesh. This privacy policy applies to the collection, processing, storage, and protection of all personal information related to the use of the bdplay website (https://bdplay.cam).

By using our platform, you are considered to have accepted all the terms of this policy. This policy works alongside bdplay's Terms and Conditions and Responsible Gaming policy.

Our services are available only to individuals aged 21 or older in Bangladesh. We do not knowingly collect or store information from minors.

2. Information We Collect

bdplay collects certain personal information from users for various purposes. The information collected is listed below by category:

2.1 Information Collected at Registration:

• Full name and username
• Email address
• Date of birth (for age verification)
• Phone number
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information:

• IP address and device information
• Browser type and version
• Operating system
• Visit time and session duration
• Pages visited and click patterns
• Data obtained from cookies and similar tracking technologies

2.3 Identity Verification Information:

• National ID card (NID) or passport copy
• Selfie or photo ID verification document
• Proof of address (utility bill or bank statement)

3. Purpose of Data Collection

We use the information we collect for specific and legitimate purposes. The main purposes are:

• To create and manage accounts
• To verify age and identity, as part of responsible gaming
• To securely process deposits, withdrawals, and financial transactions
• To provide customer support and resolve issues
• To prevent fraud, money laundering, and other illegal activities
• To meet legal obligations and regulatory reporting requirements
• To improve platform performance and security
• To provide personalized experiences and promotional offers (for users who have given consent)
• To comply with applicable laws and regulations

4. Sharing Information with Third Parties

bdplay never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology Providers: Selected technology partners for game operations, software maintenance, and security.
• Legal Authorities: Information may be provided to relevant authorities based on court orders, investigative requests, or legal obligations.
• Anti-Fraud Systems: Limited information is shared with specialized security service providers to detect and prevent fraud and illegal activities.

All third parties are contractually bound to maintain data protection standards equivalent to ours.

5. Cookies and Tracking Technologies

The bdplay website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: Collect anonymous data to understand and improve platform usage.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality.

6. Data Storage and Security

bdplay takes industry-standard technical and organizational measures to protect your personal information:

• SSL encryption (SSL/TLS) technology is used for all data transmissions.
• Advanced encryption methods are applied when storing sensitive information.
• A strict access management system is in place to control data access.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active.

Personal information is retained for as long as your account is active or as needed to provide services. Some information may be retained for a defined period after account closure to meet legal obligations and resolve disputes.

7. User Rights

You have the following rights regarding your personal information:

• Right to Access: The right to know what information we collect and store about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal limitations).
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Data Portability: The right to request that your information be provided in a structured format.
• Right to Object: The right to object to marketing communications or certain types of processing.
• Right to Withdraw Consent: The right to withdraw consent given for optional processing activities at any time.

To exercise these rights, please contact our support team. We will endeavour to process your request within 30 business days.

8. Protection of Minors

bdplay takes the protection of minors seriously. Our services are available only to individuals aged 21 or older.

• Age is verified at the time of registration.
• If a person is under 21, their registration process is cancelled.
• If we become aware that we hold information about a minor, it will be deleted immediately and the associated account will be closed.
• We take necessary action against any suspicious activity related to the protection of children.

9. International Data Transfers

For the purposes of operating our services, your information may in some cases be processed outside Bangladesh. In such cases, we ensure that:

• The country or organisation receiving the data maintains appropriate protection standards.
• Agreements with third parties include clauses that guarantee data protection.
• Data transfers are limited strictly to the specific purpose of providing the service.

10. Policy Changes

bdplay may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be displayed in a prominent place on the website.
• Registered users will be notified by email.
• The date of the change will be updated at the top of this page.

Continued use of the platform after any changes means you are considered to have accepted the updated policy. We therefore recommend checking this page regularly.