bdplay Terms and Conditions

1 Introduction and Definitions

bdplay is an online gaming and sports betting platform that provides casino games, live dealer games and sports betting for users in Bangladesh. This Terms and Conditions document forms a legal agreement between bdplay and the user.

The meanings of certain terms used in this document are set out below:

• "Platform" — The bdplay website (bdplay.cam) and all services under it.
• "User" or "You" — Anyone who has registered on the platform or is using its services.
• "We" or "Company" — The bdplay authority.
• "Account" — A user's personal registered gaming account.
• "Bonus" — Any promotional benefit or additional credit provided by the Company.

2 Eligibility and Account Registration

2.1 Age Requirement

To participate on bdplay you must be 21 (twenty-one) years of age or older. Use of this platform by minors is strictly prohibited. We may request necessary documents for age verification at any time. Providing false information about your age will result in immediate account termination.

2.2 One Account Only

Only one account may be opened per person, household, device or IP address. Creating multiple accounts and abusing bonuses is strictly prohibited. If such a violation is detected, the Company reserves the right to seize all associated accounts and balances.

2.3 Accurate Information at Registration

You must provide accurate and up-to-date information at the time of registration. Providing incorrect or false information may result in account suspension or termination. If any details need to be changed, notify the support team immediately.

3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are fully responsible for all activities carried out from your account. Follow the security guidelines below:

• Use a strong and unique password — a combination of letters, numbers and special characters.
• Never share your login credentials with any third party.
• If you log in on a public or shared computer, always log out after use.
• If you suspect unauthorised access to your account, notify our support team immediately.

To reduce security risks, we may apply identity verification (KYC) procedures as needed. This verification process may require a copy of your national ID card or passport.

4 Deposits and Withdrawals

4.1 Deposits

bdplay currently supports the following payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500 (five hundred taka). Deposits are generally credited to your account instantly. If there is a delay for any reason, contact the support team.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the same payment method used for the deposit.

• Your account must be fully verified before making a withdrawal.
• Withdrawals may be held if bonus wagering requirements have not been met.
• The Company reserves the right to put withdrawals on hold in cases of suspicious activity.

5 Bonuses and Promotions

5.1 Welcome Bonus

bdplay offers new members a 100% match bonus on their first deposit, up to ৳10,000. For example, depositing ৳1,000 gives you an extra ৳1,000 bonus — bringing your total balance to ৳2,000. Or if you deposit ৳22,000, you receive the maximum ৳10,000 bonus for a total balance of ৳32,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means you must wager 25 times the bonus amount before it becomes withdrawable. Not all games may count toward meeting the wagering requirement — contact the support team for details.

5.3 General Bonus Terms

• Another bonus cannot be activated while one is already active.
• Using multiple accounts or false identities to obtain bonuses is prohibited.
• The Company reserves the right to change or cancel the terms of any promotion at any time.
• If abuse is suspected, the bonus may be cancelled and the account suspended.

6 Gaming Rules

All games available on bdplay — slots, live casino, table games, fishing games and sports betting — are governed by specific rules. Players must comply with the applicable rules.

6.1 Responsibility of Play

Each player bets consciously and voluntarily. Remember that gambling carries a risk of losing money and is not a reliable source of income. Never bet more than you can afford to lose.

6.2 Technical Issues

If a game result is affected by a technical fault or disconnection, the Company's decision will be considered final. Server logs and game records will be treated as evidence of the correct result.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited on the bdplay platform. Violating these restrictions may result in immediate account termination and forfeiture of balances:

• Money laundering or any illegal financial activity.
• Operating multiple accounts or committing bonus fraud.
• Attempting to manipulate the platform's software, algorithms or game results through cheating.
• Playing using computer programs, bots or automated methods.
• Threatening, harassing or deceiving other users.
• Operating an account using a false identity.
• Using prohibited strategies or software to gain an unfair advantage in games.

8 Responsible Gaming

bdplay places great importance on responsible gaming. We believe all players should enjoy games in a safe and controlled way. To this end, we provide various protective measures:

• Deposit Limits: You can set your own daily, weekly or monthly deposit limits.
• Self-Timeout: The option to temporarily deactivate your account for a set period of time.
• Self-Exclusion: Anyone affected by a gaming problem can permanently close their account.
• Reality Check: A reminder of how long you have been playing after a set period of time.

For help with gaming addiction, contact our 24/7 live chat support. For more information, see our Responsible Gaming page.

9 Privacy and Data Protection

We are committed to protecting your personal information. Our platform uses SSL encryption technology to keep all transactions and data transfers secure.

• We do not sell your personal information to third parties.
• Information may be provided in response to lawful requests from law enforcement agencies.
• Your information is used solely for service improvement and fraud prevention.

To learn more about how we collect and use your data, please read our Privacy Policy page.

10 Intellectual Property

All content on the bdplay platform — logos, designs, graphics, software code, text and other materials — is property protected under the Company's intellectual property rights. Reproduction, distribution or commercial use of this content without prior written permission from the Company is strictly prohibited.

Content from third-party game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, etc.) is protected under their own intellectual property rights.

11 Limitation of Liability

bdplay makes every effort to provide its services without interruption and without errors, but the Company will not be liable in the following circumstances:

• Losses caused by internet disconnection or technical issues on the part of third parties.
• Losses caused by a user's own negligence or the leaking of account credentials.
• Service disruption due to unavoidable events — such as natural disasters, government orders or war.
• Issues caused by errors or delays from third-party payment providers.

In any claim, the Company's maximum liability will be limited to the user's relevant account balance.

12 Changes to Terms

bdplay reserves the right to change, add to or cancel these terms and conditions at any time. Continued use of the platform after any changes will be taken to mean you have accepted the new terms.

For significant changes, we will endeavour to notify you in advance via your registered email or through the site. The latest version of the updated terms will always be available on this page.

13 Account Closure and Suspension

13.1 Company's Rights

The Company may suspend or terminate any account without prior notice for the following reasons:

• Violation of any clause of these terms.
• Fraudulent or suspicious activity.
• Attempts to harm the Company or other users.
• Instructions from law enforcement agencies.

13.2 User's Rights

You may request voluntary closure of your account at any time through the support team. If all bonus conditions have been met before account closure, the remaining real balance may be withdrawn.

14 Contact and Complaints

For any questions or complaints relating to these terms, please contact us:

• 24/7 Live Chat Support in English — contact us directly from any page on the site.
• Email: [email protected]

After submitting a complaint, we will try to respond as quickly as possible. For complex matters, a final decision will be communicated after the investigation is complete. For more information, visit our FAQ page.